Motor Claims Handler – Third Party Team
Starting salary between £25,100 to £28,500 (depending on hours, skills and experience) plus additional benefits
Our standard full-time contracts are for 35 hours per week (with options for part time
working). However,
we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract following your Team Leader's approval.
Due to the nature of this role, we will require
full time
training in our office for approximately 6 weeks.
Shift pattern Vary between 08:00am - 8:00pm Monday - Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day in the week) We currently have fantastic opportunities to join Aviva’s award-winning and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you!
A bit about the job
As part of the Third-Party Capture Motor Claims team, you will be supporting Third Parties through making a claim, when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Aviva’s services, such as our repair network, or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.
Skills and experience we’re looking for Ambitious personality, with a ‘can-do’ attitude
Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities
Passionate about delivering excellent customer service
Ability to identify what matters to Third Parties, and confidence in sharing this with your team
Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes
What you’ll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.
And one of the ways we live up to that promise is by investing in you.
We have so much to offer when it comes to being an Aviva colleague. Starting
salary
between £25,100 and £28,500 based on a 35-hour week or pro rata up to £32,570 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
Generous
pension
scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further - Up to 40%
discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme
Brilliantly
supportive policies
including parental and carer’s leave
Flexible benefits
to suit you, including
sustainability options
such as cycle to work
Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others
We take your
wellbeing
seriously with lots of support and tools
Take a look
to learn more.
Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
here
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact
vikkidavid.vida@aviva.com