JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
With a history dating back over 300 years, alongside an enviable location just moments from many of Harrogate’s most popular sites, The Crown Hotel combines beautiful surroundings with a storied past and luxurious facilities. An ideal location for business and leisure trips.
The Crown boasts individually-styled accommodation across its 115 guestrooms, modern amenities, and ornate dining, all set within the charming old town of Harrogate itself and within easy reach of the Harrogate Convention Centre.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An extra day's holiday for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF RESERVATIONIST AT OUR HOTEL
1. Lead the reservations team to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
2. Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
3. Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
4. Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge
5. Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
6. Coach and motivate other team members, providing training and feedback to deliver consistently high service standards and memorable guest interactions
7. Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions
8. Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand
WHAT WE NEED FROM YOU
- Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
9. Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
10. Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
11. Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
12. Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
13. Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
14. A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
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