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Summary of This Role
Provides front line support during client conversions to ensure proper functionality, meeting client specifications and expectations for successful implementation. Sets up and installs technical systems, applications, or process designs for clients' outsourced technology and business processes. Manages initial access, supports data mapping and transfer, creates process documents, and trains client users. Tests and troubleshoots installed systems, documents issues for escalation, and provides feedback for product and process improvements. May work on-site or remotely.
What Part Will You Play?
* Works with less complex client setups to create system configurations, serving as a functional analyst and participating in scope/discovery meetings to understand current solutions and future needs. Offers guidance on product/service functionality and reviews scope documents to propose configuration options.
* Supports regional Option compares during implementation, acts as the primary contact for a single client/module, and assists in environment setup. Builds SME knowledge and consults with clients and internal teams.
* Assists Data Map team with internal decision mapping, performs manual field verifications, and helps analyze data and features.
* Supports First Occurrence testing, modifies/creates test cases, and documents results.
* Resolves issues through root cause analysis, escalates complex problems, and updates internal metrics.
* Provides preliminary client education on system functionality, including requirements gathering, documentation, testing, and presentations. Supports a smooth transition to the support team.
* May develop simple business specifications and flowcharts for technical implementation.
What Are We Looking For in This Role?
Minimum Qualifications
* Bachelor's Degree
* Relevant experience or degree in Business or Computer Science preferred; other majors considered. Additional experience accepted in lieu of a degree. TSYS systems or industry experience preferred.
* Typically minimum 2 years related experience.
* Experience in business, information systems, or finance required.
Preferred Qualifications
* Typically minimum 2 years related experience.
* Experience in system integration, implementations, and conversions preferred.
Desired Skills and Capabilities
* Developing professional expertise and applying policies to resolve issues.
* Moderate problem scope, exercising judgment within procedures, building relationships.
* General instructions for routine work, detailed for new projects.
* Strong problem-solving skills and broad business knowledge.
* Ability to prioritize and multitask in a matrix environment.
* Facilitation and negotiation skills to lead results and reach consensus.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Business Development and Sales
Industries
* Financial Services and IT Services and IT Consulting
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Location: London, England, UK | Posted 1 day ago
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