Fidelis Contract Services continue with strong growth and long-term trading targets, creating the requirement for an experienced Contracts Manager to efficiently manage existing customer's expectations, successfully implement new business and support all aspects of operational management including health and safety, budgetary costs, customer service standards and managing site supervisors and operatives on their allocated contracts. This role will have accountability for company outputs and will be measured on several key markers as the company expands to £6m turnover.
Key Details of the Role:
· Annual Salary – Basic £27,500-£31,500 – Based on experience plus Car Allowance
· Driving Licence essential
· Overtime & Commission Scheme Available
· Holidays
· Monday to Friday
· Pension Scheme
Key Accountabilities:
Client Relationship, Management and New Opportunities
· Actively build relationships with all clients to deliver and maintain the contracts ensuring client satisfaction through proactive service delivery, regular scheduled quality audits and contract review meetings in line with the contract agreement.
· Ensure cleaning standards are met and maintained through implementation of best practice, effective monitoring, and evaluation of service to record performance outcomes.
· Proactively seek sales leads and maximise additional income through existing customers and new opportunities.
· Liaise with the Sales team in preparation of proposals and presentations in line with Fidelis practices and policies.
Managing Customer Contracts
· Responsible for each contract P&L to ensure services are delivered and maintained within budget and efficiently manage additional revenue streams supporting the service delivery.
· Responsible for contract resource through recruitment, induction, training, operative support, stock and materials and the processing of all associated documentation.
· Liaise with internal departments on contract support including HR, H&S, Workforce Coordinator, Payroll, and monthly reporting to Head of Operations.
Person Specification
· Experience of contract management in a multi-site environment within the soft FM sector – minimum 3 years' experience and manufacturing sector desirable.
· Strong people management skills and confident communicator.
· Good attention to detail and demonstrate high standards of work.
· Must be conversant in IT skills such as email, excel, word processing and operating mobile auditing devices.
"Fidelis is proud to be an equal opportunity employer"
Job Types: Full-time, Permanent
Pay: £27,500.00-£31,500.00 per year
Benefits:
* Company car
* Company events
* Company pension
* Cycle to work scheme
* Employee stock ownership plan
* Flexitime
* Free or subsidised travel
* Health & wellbeing programme
* On-site parking
* Referral programme
* Work from home
Experience:
* Facilities management: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: Hybrid remote in Birmingham B44 9ER