Job Description
2nd Line Technical Support (French Speaking/Fluent)
Contract
Inside IR35
£260.00 p/d
6 months Duration
Fully Remote Role.
The Role - The role involves serving as a 2nd line technical support professional to address online user tickets in the US/Canada. The role itself will cover the US hours (Typical hours 11am - 7pm for example)
Key requirements
*Must be French Speaking/Fluent*
Desktop Support Experience: Proficiency in addressing desktop-related technical issues and inquiries.
Office 365 Experience: Familiarity with Microsoft Office 365 suite, including troubleshooting and user support.
Dell Hardware Experience: Expertise in working with Dell hardware components, resolving hardware-related concerns.
Service Now Experience: Competence in utilizing Service Now, a platform for IT service management and support.
Windows 10/11 Experience: Hands-on experience with Windows operating systems, including troubleshooting and user assistance.
Set Up Experience (Audio Visual): Proficient in setting up and troubleshooting Audio Visual equipment, ensuring seamless functionality for presentations and meetings.
2nd Line Technical Support (French Speaking/Fluent)