Isca Recruitment is delighted to be recruiting for an experienced leader to join a highly successful business as the Operations Manager at their office near Exeter, Devon.
This is a new role that has arisen due to continued growth. You will be working in a highly visible position as part of the senior leadership team, providing efficient and effective delivery of high-quality service to their clients. Reporting directly to the Senior Management Team and Directors, this is a hands-on Operations Manager role with full responsibility for the operational function including management of upto 16 direct reports including office based and field engineers.This role offers the opportunity to grow with the business and with the potential to progress into a National Operations Manager / Operations Director role in the future.
Operations Manager - The Role:
1. Involved in the day-to-day operational management of the function, ensuring an effective and efficient service is provided at all times and all cases are dealt with within the agreed service level agreement.
2. To lead, mentor, and motivate the service team to achieve departmental goals and objectives.
3. Attend client meetings/contract review meetings alongside the account managers to provide updates, feedback and discuss ways to improve service and efficiencies.
4. Foster a positive and collaborative work environment that encourages team members to exce...