Job Description
Helpdesk Administrator
We are recruiting on behalf of a hospital in Birmingham for a Helpdesk Assistant to support the Estates and Facilities team.
Key Responsibilities:
* First point of contact for incoming calls, emails, and service requests
* Log, interpret, and manage work orders from request to completion using Maximo
* Prioritise tasks according to SLA and escalate urgent issues
* Distribute work to engineers and sub-contractors, raising purchase orders when required
* Support management with reporting, administrative tasks, and minute-taking
* Order and distribute workwear, office supplies, and consumables
* Escalate complaints and support continuous improvement activities
* Provide cover for supervisors and department administrators as needed
* Ensure compliance with statutory and company procedures
Requirements:
* 5 GCSEs (Grade C or above) or equivalent
* Experience in FM, technical, or healthcare environment desirable but not essential
* Good IT skills (Word, Excel, Outlook)
* Excellent communication and telephone manner
* Ability to work on own initiative, prioritise workload, and meet deadlines
* Ability to pass a Standard DBS check
Shifts: 7am–3pm or 11am–7pm, rota over 7 days per week
Contract: Until end of February (possible extension)