Hospitality Starts Here Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, youre proud of.
About the Role:
In this hands-on role, youll support the management of our Front of House departments, stepping in for departmental managers as needed to keep the operation running seamlessly.
Youll help ensure high levels of employee productivity and service excellence across departments such as Reception, Housekeeping, Leisure, and Food & Beverage.
Whether acting as the first point of contact for escalations, coaching the team through service delivery, or solving day-to-day challenges, youll be the calm in the storm making sure every guest feels looked after, and every shift runs smoothly.
About You:
* A Great Leader You know how to bring a team together, creating a collaborative, positive, and motivated workforce driven to exceed expectations.
* Service Focused Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving challenges as they arise.
* Strong Communicator Confident in your communication across a variety of formats and audiences.
* Cool Under Pressure Calm, flexible, and adaptable with the ability to keep things running smoothly, no matter the situation.
* Detail-Oriented Youve got a sharp eye and a knack for managing your own time and supporting others to do the same.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
* Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
* Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tipsall in real-time,
* Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
* Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
* Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
* Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
* Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
* Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
* Long-Service Awards: Celebrate key milestones with us, starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
* Recommend a Friend: Bring great people into the team and earn a bonus when they join!
* 24/7 Support: Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
* Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
* Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
* Bereavement Leave When life gets tough, we ensure you have the time and support you need to be with your loved ones.
#INDLP
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Cycle 2 work scheme*
(* Applies to positions above minimum wage)
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