Company Overview
Welcome to The Buttery, set in the heart of Oxford. We are a distinguished hotel offering guests an exceptional stay with a prime central location near historic landmarks, vibrant cultural sites, and shopping districts. Our commitment is to provide outstanding hospitality and memorable experiences that reflect the charm and elegance of Oxford.
Summary
We are seeking a dedicated Head Receptionist to lead our front desk team at The Buttery Hotel in Oxford. This pivotal role involves ensuring seamless guest check-ins, providing excellent customer service, and managing administrative tasks efficiently. Join us in delivering the highest standards of hospitality in a prestigious setting. We are looking for a Monday to Friday mornings.
Responsibilities
* Oversee daily front desk operations to ensure smooth guest arrivals and departures.
* Lead, train, and motivate the reception team to deliver exceptional service.
* Manage reservations, check-in/check-out procedures, and guest inquiries.
* Maintain accurate records using office software and hotel management systems.
* Coordinate with other departments to meet guest needs and resolve issues promptly.
* Ensure compliance with hotel policies and standards.
* Handle administrative tasks such as data entry, reporting, and correspondence.
* Foster a welcoming environment that reflects the hotel's commitment to excellence.
* Qualifications
* Proven experience in office administration or hospitality front desk roles.
* Strong organizational and leadership skills.
* Excellent communication and phone etiquette.
* Proficiency in Microsoft Office Suite, Google Workspace, and hotel management software.
* Ability to multitask effectively in a fast-paced environment.
* Attention to detail and high level of professionalism.
* Previous experience with QuickBooks or similar accounting software is a plus.
* Friendly demeanor with a passion for delivering outstanding guest service.
* Call-To-Action
'Embark on your next adventure by becoming part of our welcoming team at The Buttery Hotel—where your leadership can make every guest's stay unforgettable'
Job Type: Full-time
Pay: From £14.00 per hour
Work Location: In person