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Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Why this job matters
Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.
Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with our training, you'll become the expert they need. Every interaction will deliver a personal, brilliant service.
We understand life is dynamic. This role is designed with flexibility in mind, supporting your success. We’ll do our best to help you attend appointments or manage family emergencies, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave—up to 2 weeks for supporting colleagues caring for family or friends.
* Family Leave—equalized maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
* Huge discounts on EE & BT products, saving hundreds of pounds annually.
* Support to develop your career. We’re committed to your growth and success.
* Season Ticket Travel Loan—funds upfront for your commute.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage for you and your family.
Enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?
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