Job description Terms: Full Time Permanent 42.5 hours (08:00-17:00 30 mins for lunch and 15- minute breaks in morning and afternoon) Summary We are seeking a new member to add to our Hire Desk team that is a focused and driven individual. The position will be responsible for all customer dealings and will work closely with other departments to deliver excellent customer service. While experience in the industry is not necessary, there must be a strong willingness to learn the product range and industry standards. You will be required to work within a team, dealing with customers and suppliers via email and phone. Requirements Work well within a team. Fast paced and enthusiastic work ethic. Commercially aware and profit driven with an ability to negotiate consistently. The ability to multi- task and work from various screens and software. Must have English/Maths GCSE. Responsibilities Delivering excellent customer service Liaising with customer and supplier via phone and email Liaising with the Sales team to ensure customer orders are processed correctly. Communicating to the wider team any issues/developments with orders. Communicating with suppliers when placing orders and buying all equipment for the business. Completing admin tasks including raising, chasing and closing breakdowns, off-hires and raising damages. Benefits Competitive salary with future pay rises in line with performance and experience Company pension Yearly bonus & incentive WPA health plan Death in service Free uniform Free parking on-site Job Types: Full-time, Permanent Pay: £27,000.00-£28,000.00 per year Benefits: * Company pension Schedule: * Monday to Friday Experience: * Do you have good phone manner & IT skills?: 2 years (required) * good work ethic and work well in a team: 2 years (required) Job Types: Full-time, Permanent