Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Aramark and Spar.
We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines.
But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀
Role at a glance
Deligo is looking for a commercially sharp Account Manager who can own, grow and protect a portfolio of mid-market and enterprise foodservice and retail customers across the UK & Ireland. You will sit at the intersection of operations, tech and revenue, combining hands‑on account management with sales responsibility for renewals, upsell and expansion across a multi‑site customer base. The role is heavily field‑based, with frequent travel (up to 50–75%) and regular overnights so you can be on‑site with clients for deployments, reviews and relationship‑building while helping to scale an AI‑powered self‑checkout platform that is defining how people pay for food.
How you’ll make a difference
* Own a portfolio of mid‑market and enterprise accounts across contract catering, workplace dining, leisure, and retail, acting as the primary day‑to‑day contact for local, regional and head office stakeholders
* Build deep relationships with operations, IT/innovation, project and mobilisation teams, becoming the go‑to person for anything related to Deligo on their estate
* Drive product adoption and performance: run data‑led reviews, highlight wins on metrics such as transaction speed, conversion and engagement, and recommend clear next steps
* Plan and lead regular account reviews, mapping stakeholder structures, uncovering risks early and putting retention and growth plans in place
* Partner with Sales to spot and progress upsell, cross‑sell and expansion opportunities across existing clients
* Deliver compelling demos and training (virtual and on‑site), showing how Deligo plugs into existing POS, payments and digital journeys
* Support site assessments, implementations and mobilisations in close collaboration with Customer Success, Product, Operations and Deployment teams
* Maintain clear account plans, forecasts and notes in our CRM so that pipeline, risks and opportunities are always visible
* Champion the voice of the customer internally, feeding back requirements and integration needs that influence roadmap and partnerships
What makes you a great fit
* 5+ years’ experience in Account Management, Customer Success or a similar client‑facing commercial role, ideally working with multi‑site B2B customers
* Background in foodservice, contract catering, hospitality tech, EPOS/payment solutions or digital ordering/kiosk platforms
* Proven experience managing a portfolio of mid‑market or enterprise accounts, with multiple stakeholder groups and complex structures
* Strong commercial instincts: confident leading renewal conversations, supporting pricing discussions and identifying in‑contract growth opportunities
* Comfortable with data: able to interpret dashboards and KPIs and turn them into clear, actionable recommendations for clients
* Tech‑curious, with the ability to explain technical concepts (integrations, payment flows, EPOS workflows) in simple language to non‑technical audiences
* Excellent communication skills across email, video and in‑person meetings, with a track record of building trusted relationships
* Highly organised and structured, able to juggle multiple projects, timelines and stakeholders in a remote‑first environment
* Fluent English; additional European languages such as French, German, Spanish, Dutch or Italian are a plus
* Willing and able to travel frequently (including some international travel) for site visits, deployments and key client meetings
Why join us
* Opportunity to join at an early stage, making a visible impact in a fast‑scaling startup
* Real influence on how our products and processes evolve, with freedom to innovate
* A collaborative, creative, and transparent culture where contributions are recognized
* High‑tech equipment
* Flexible working hours and hybrid approach
* Competitive salary
Details
* Start: As soon as you are ready
* Location: UK based, remote with up to 50-75% travel within UK and Europe
* Contract: Permanent
* Compensation: Competitive package based on experience
We’re looking forward to receiving your application!
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