JOB DESCRIPTION Job Title: Junior IT Support Analyst Reporting to: Information Technology Manager Salary: £25,000 - £30,000 Hours of Work: 37.5 hours per week Monday Sunday 9.00 am 5.00 pm (weekend hours on roster) Job Purpose To provide technical support and assistance for the Companys IT, Telecommunications and Radio network and associated systems in ensuring that the IT departments services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times. Main Tasks and Responsibilities Assisting the Information Technology department by: Acting as the first point of contact for IT support via online ticketing system. Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system. Troubleshoot and resolve common hardware, software, mobile device and network issues for end users on site and remote. Escalate complex issues to next level engineers (TSA) as required, providing clear context and information. Assist with user account management (password resets, permissions, onboarding/offboarding). Follow defined procedures and knowledge base articles to deliver consistent support. Maintain detailed and accurate engineering notes on BIAs internal systems. Deliver solutions in a friendly, approachable, and helpful manner. Contribute to a positive team environment and collaborate with colleagues to resolve issues. Please refer to the job description and person specification for full details of the job duties and essential/desirable criteria. Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement. Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation. Skills: Teamwork Good communication skills. IT support Customer Service Benefits: Enhanced Annual Leave Family friendly policies Employee Assistance Programme Recognition & Wellbeing Committee Group Company Pension Life Assurance Airport Shopping Discounts