Tenancy Sustainment Officer
Location: Ashfield District Council, Urban Road, Kirkby, Nottingham, NG178DA
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £16.62 Per Hour
Job Ref: OR18074
Job Responsibilities
Provide support and advice to tenants to help them maintain their homes and prevent homelessness.
Identify tenant needs and create support plans to achieve positive outcomes.
Build trust with tenants and help them make necessary lifestyle changes.
Inform tenants about their rights and responsibilities and assist with repairs when needed.
Help tenants complete forms and access grants, acting as their advocate.
Refer tenants to specialized support and financial advice when necessary.
Manage and prioritize your own caseload effectively.
Handle inquiries and provide housing advice and administrative support.
Maintain detailed records and write reports as needed.
Support colleagues and promote the service within the Council.
Develop relationships with partner organizations and attend relevant meetings.
Person Specifications
Must Have
Experience in social housing or a related field.
Experience working with vulnerable groups.
Knowledge of landlord and tenant legal processes.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office.
Ability to work independently and in a team.
Organizational skills to manage workload.
Ability to drive and pass DVLA checks.
Willingness to undergo a DBS check.
Nice to Have
Experience in advocacy or tenant support roles.
Familiarity with local support services and agencies.
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