Apply for the Configuration Manager‑Service Portfolio Catalogue Manager role at Graphics Unlimited (Vic) Pty Ltd.
Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work‑life balance.
What skills, knowledge and experience will you need?
* Strong understanding of ServiceNow Common Service Data Model (CSDM) concepts, including key record types and their relationships.
* Hands‑on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
* Knowledge of service management frameworks, preferably ITIL, with practical application experience.
* Proven ability to deliver results through stakeholder engagement, negotiation, and collaboration at all levels.
* Excellent communication and influencing skills, with proficiency in ServiceNow, Microsoft Office (especially Excel), and related tools.
You and your role
You’ll play a key role in developing and implementing strategic plans for the Service Portfolio Catalogue, ensuring alignment with the Common Service Data Model (CSDM) within ServiceNow.
You will work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout.
Maintain and enhance standards, processes, and tools to keep service data accurate, complete, and available, while reporting on performance and using automation to improve efficiency.
You need to be able to build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple ServiceNow environments for future platform releases.
Your work will enable better visibility and control of services, supporting digital transformation and helping DWP deliver value to millions of users.
Details. Wages. Perks.
Location: One of our digital hubs in Blackpool or Newcastle, whichever is most convenient.
Hybrid Working: Hybrid model – time working at home and face‑to‑face in a hub.
Pay: £38,772.
Pension: Civil service pension with employer contributions of 28.97%, worth up to £11,232 per year.
Holidays: Generous leave package starting at 23 days, rising to 30 days over time; up to 3 extra days off a month on flexi‑time; plus public holidays.
Benefits:
* Flexible working including flexible hours and flex‑friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with ‘I Can Be Me in DWP’
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket, easing travel to work
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities
Awards & Recognition
* DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
* Diverse and Inclusive Leadership at Digital Leaders Awards 2024
* Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
* Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Application Process
* Apply: complete your application on Civil Service Jobs. Full instructions will be provided when you click through.
* Interview: a single‑stage interview online.
CLICK APPLY for more information and to start your application.
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