Operations Lead - Multi-Use Games Area - London Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we're in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported. Job Title: Operations Lead - Multi-Use Games Area (MUGA) Location: Central London (New Site) About the role: You will deliver a world class, premium wellbeing experience within our Multi-Use Games Area (MUGA) for a high profile global company in Central London, leading a multi disciplinary team to elevate the social, physical and psychological wellbeing of employees across the campus. You'll own the end to end delivery of sports, events, tournaments, competitions, classes and a wide range of MUGA led activations, creating a high touch, hospitality driven wellness sanctuary where every individual feels seen, heard and valued. As part of a wider team across our London campus and EMEA locations, you'll help shape an integrated, frictionless experience that sets a new standard for corporate wellbeing. Your responsibilities: Work closely with the Site Operations Manager to meet and exceed all Client, Partner and commercial objectives. Lead, support and develop the multidisciplinary MUGA team, ensuring all members hold required certifications and training. Oversee the daily operation, maintenance and safety of the MUGA, including storage areas, changing spaces and all associated services. Conduct and oversee all audits, maintenance checks and cleanliness standards to ensure a pristine, safe and high quality environment. Design, deliver and continuously evolve the MUGA service schedule, including activations, coaching, events, tournaments and competitions. Create, track and report on all key metrics and KPIs, ensuring frictionless, anticipatory and premium user experiences. Build strong, positive relationships with internal and external campus stakeholders to ensure seamless service delivery and integration with wider wellness initiatives. What you'll bring: Multi sports coaching certifications with experience leading group activations such as football, basketball, tennis or volleyball. CPR, AED and First Aid training, with willingness to complete within one month if not already held. Valid NPLQ (or willingness to obtain) and Swim England Safeguarding certification. Demonstrable experience delivering services in high end corporate, luxury, hospitality or premium wellness environments. Proven experience managing teams and delivering high energy operational services, including sports, tournaments, events and activations. A track record of independently identifying training needs, developing interventions and delivering high quality, people centred experiences. Strong interpersonal skills with the ability to influence, build rapport, command a room and create environments that elevate social, physical and psychological wellbeing. Salary, Perks & Benefits: Up to £34,000.00 dependent on experience 25 days annual leave plus 1 in lieu of Christmas period. Matched pension scheme Healthcare cash plan Surgical Options plan Westfield Rewards Access to health and wellbeing resources Next steps and support: If you think you fit the bill, we would love to hear from you! Please note, while we welcome global talent, we're currently unable to sponsor work visas. We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.