Job Description
Job description: Operations Manager
Reporting to: Clinical Directors
Working Hours: 15 hours per week, some flexibility with working pattern and would consider spread over 4 working days per week (Monday – Thursday)
Location: Home based with occasional travel to agreed locations
(ideally located within two hours from Bristol)
About us:
Arbor Neurorehabilitation Services is a community based independent neurorehabilitation team providing seamless interdisciplinary, client-centred therapy for adults with a brain injury. We are based in the Bristol area and cover the counties of Bristol, Gloucestershire, Somerset, Wiltshire, Devon and South Wales. We work with adults who have an acquired brain injury or other Neurological presentations. We are a full multi-disciplinary team made up of specialist neuropsychologists, occupational therapists, neuro-physiotherapists and speech and language therapists. Our referrals come from medico-legal case management companies, private individuals, rehabilitation centres and the NHS. The core Arbor team consists of two administrative staff, the two directors (Lead for Neuropsychology and Lead for Speech and Language Therapy) an advanced clinical practitioner and the lead Occupational Therapist and Physiotherapist.
Role description and responsibilities:
As Operations Manager you will be responsible for:
a) Enabling the delivery of outstanding clinical services in accordance with Arbor objectives, targets, quality standards and resource constraints.
b) Implementing and evaluating operational processes for efficiency and increased workload.
c) Working alongside the senior team and accountant to implement Xero across our business in 2026.
d) Alongside the senior team, you will identify quality and clinical process issues and implement appropriate solutions to manage these.
e) Ensuring that all legal and clinical compliance is adhered to and maintained throughout the organisation.
f) Taking the lead with staff recruitment / associate onboarding and training.
g) Being responsible for all logistics and practical service delivery issues.
h) Ensuring that all Arbor policies are followed and implemented appropriately and take the lead for development of these.
i) Attending all meetings (online), minute these and ensure that actions are completed.
j) Overseeing the administrative teamwork.
k) Leading communications within the organisation.
l) Having an awareness of risk management and assessing and be able to implement strategies to mitigate risk.
Qualifications, Experience & Skills required:
- 3yrs experience of working within an operational role, preferably in a healthcare environment (essential)
- BSc or equivalent in relevant subject (desirable)
- Evidence of ongoing CPD (essential)
- Management of MDT services / clinical department (essential)
- Involvement with teaching and training (desirable)
- Service evaluation / improvement experience (desirable)
- Budget / financial management (essential)
- Problem solving / trouble shooting techniques (essential)
- Excellent communication skills (essential)
- Exceptional organisational skills and time management (essential)
- Proficiency in computer software systems, including practice management software (essential)
Salary:
Arbor Neurorehabilitation provides the following compensation and benefits to its employees:
● Pension
● Basic annual salary of £43,000 pro rata – to be reviewed on an annual basis
● Flexible working hours (Monday – Thursday)
Online first stage interview date – Friday 20th March.
Face-to-face interview dates – Friday 27th March 2026.
Must be willing to travel to Bristol for interview.
Please note that all candidates will be required to have a clear DBS enhanced check; this will be carried out on your behalf by Arbor Neuro should you be offered the position. This role will be subject to a three-month probationary period. As an equal opportunity employer, Arbor Neuro welcomes all applicants ; we do not discriminate against any employee or job applicant on the basis of race, colour, religion, national origin, sex, age, disability, or any other legally protected characteristic. Arbor Neurorehabilitation is committed to diversity and inclusion in the workplace.