North London (On Site)
Full-time | 37.5 hours per week | Flexible Monday–Sunday rota
MRG is seeking an organised, engaging people leader with great customer service to join a housing provider that supports older people and vulnerable adults.
As Customer Support Supervisor, you will lead a small frontline team responsible for delivering high‑quality support and coordinating a varied programme of activities for residents. You’ll also oversee a group of volunteers and play a key role in tenant engagement.
About the role
* Lead, motivate and manage a team of Support Workers.
* Ensure residents have personalised support through effective key‑worker allocation and high‑quality support plans.
* Coordinate a diverse programme of social and wellbeing activities.
* Line‑manage and support volunteers involved in community activities.
* Contribute to communications such as newsletters and engagement projects.
* Uphold strong quality, safeguarding and service standards across the team.
Person specification
* Experience working with older people and/or vulnerable adults.
* Experience in the not‑for‑profit or social care / housing sectors.
* Organised, approachable and proactive, with excellent customer service skills.
* Confident using IT and Microsoft Office.
* A strong communicator, both written and verbal.
* Able to manage competing priorities and work to deadlines.
* Experience managing people
Working pattern
* 37.5 hours per week
* 5 days per week between Monday–Sunday
* Typically includes one Saturday and one Sunday per month (not back‑to‑back)
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