The NKAM purpose is to develop mutually beneficial business relationships between Linde and their designated portfolio of customers. Whilst also ensuring:
National Key Account individual targets are achieved
Ensuring all CRM targets including visits, pipeline and quotation quotas are met
Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.
We offer:
1. Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
2. Manage and develop their National Key account portfolio and pipeline including renewals; through the EOC process.
3. Take responsibility for the sales process from forecasting enquiries and order to delivery
4. Maintain and update CRM systems to show all customer visits and review meeting.
5. Co-ordinate and respond to all tenders received in conjunction with relevant teams within the business.
6. Respond and facilitate to any short term rental requirements. Identify profitable business opportunities from targeted accounts.
7. Ownership of customer communication and stakeholder management.
8. Collaboration with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
9. Analysis of account profitability data, identification and proactive intervention to optimise performance.
10. Assist in the resolution of aged debt and invoicing queries. Identify any health and safety concerns and advise any necessary recommendations, for both LMH employees and our customers.
Any ad-hoc duties as defined by your line manager.
Tasks and Qualifications:
Required functional competencies /experience and qualifications:
11. Relationship management
12. Commercial acumen
13. Strategic business acumen
14. Results focused
15. Stakeholder management (internal and external)
16. Forecasting, planning and strategy development
17. Negotiation skills
18. Complex sales process understanding
19. Product/solution knowledge
20. Change management
21. Forecasting and reporting skills
22. Communication, presentation skills
Information Technology