It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our exceptional team is at the heart of delivering this vision — and we’re looking for a passionate and experienced Pool & Plant Manager to lead our Aztec wet leisure operations.
As Pool & Plant Manager, you will take full responsibility for the day-to-day management of all Aztec wet facilities, including pools, plant operations, and Fire & Ice. You will play a key leadership role in ensuring the highest standards of safety, service, and operational excellence, while supporting the wider Aztec management team.
Your responsibilities will include:
* Managing the day-to-day running of all Aztec wet leisure facilities
* Overseeing all plant operations, water quality, and compliance standards
* Ensuring all facilities are clean, safe, and well maintained at all times
* Leading recruitment, induction, and development of team members
* Monitoring and maintaining Health & Safety, Fire regulations, and C.O.S.H.H compliance
* Managing staffing levels, rotas, and payroll budgets effectively
* Supporting Duty Managers through regular check-ins, coaching, and development
* Liaising with suppliers and maintaining operational systems and quality standards
* Ensuring all policies (EOP/NOP) are up to date and compliant
* Maintaining Aztec’s status as an accredited training centre
* Enhancing guest experience through high standards of service and facility delivery
* Supporting budget planning and cost control for the department
* Reporting operational performance and issues to senior leadership
About you:
We’re looking for a confident leader with strong technical knowledge and a passion for delivering exceptional leisure experiences.
You will have:
* A valid National Pool Lifeguard Qualification (NPLQ)
* Previous experience managing pool or wet leisure facilities
* Strong leadership and people management skills
* Excellent understanding of Health & Safety and compliance standards
* A proactive, solution-focused approach
* Outstanding organisational and communication skills
* A professional and customer-focused attitude
Our values – STARS
Our values guide everything we do. The ideal candidate will embody:
* Service – Deliver outstanding experiences for every guest
* Teamwork – Lead, support, and inspire your team
* Attitude – Positive, proactive, and approachable
* Respect – Value individuals and build strong working relationships
* Safe & Sustainable – Champion best practices in safety and operations
What we have to offer:
As part of the TLH Team, you’ll enjoy a range of excellent benefits:
* Free use of leisure facilities (selected times)
* Discounts on spa treatments and memberships
* Discounts on accommodation for friends and family
* Free staff meals whilst on duty
* Full induction and ongoing training
* Up to 28 days annual leave
* Workplace pension scheme (subject to eligibility)
Hours and Rate of pay:
Full-time, permanent role. 37.5 hours per week over 5 days. Includes evenings and weekends as required. Competitive salary (dependent on experience).
About TLH Leisure Resort
Open 365 days a year, TLH Leisure Resort is located in the heart of Torquay. With four hotels and the renowned Aztec Leisure & Spa facilities, we provide exceptional experiences for both guests and local members.
Ready to apply?
If you’re ready to take the next step in your leisure management career and be part of a dynamic, growing team, we’d love to hear from you. Please submit your CV and covering letter to apply. If shortlisted, we’ll be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Alternatively please send your CV and a covering letter to:
Write to: HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL
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