Overview
Our client is a market leader within their field and this is a key appointment within their business.
Responsibilities
* Deliver the level of service and support desired by all stakeholders.
* Provide advice, support and guidance to Sales, CRM's and Directors in pre-sales scenarios – including demonstrations and technical solution dialogue with prospects and clients.
* Act as a subject matter expert, where appropriate, and use business understanding to conceptualise innovative solutions during the pre-sales stage of the sales cycle.
* Serve as the conduit between the customer community (internal and external customers) and the software development team through which solution requirements flow.
* Collaborate with the software development team and subject matter experts to establish the technical strategy needed to meet the vision, core purpose and objectives of the organisation.
* Lead the technical development of solutions delivered through our client's solutions suite.
* Capture client requirements using interviews, document analysis, technical workshops, surveys, site visits, business process descriptions, business analysis, task and workflow analysis.
* Evaluate information gathered from the above sources to "join the dots" between what is and what can be.
* Recommend, through audit output presentation (written and verbal), the strategic road map needed to transform customer communications.
* Contribute to tender response process for Group Sales.
* Complete regular management reports for all project work in line with team objectives.
* Continually seek opportunities to demonstrate and set the example for our client's vision, core values and purpose.
Qualifications
* Extensive experience in the document management industry.
* Comprehensive knowledge of digital services including SMS, email, social media and web portal solutions.
* Experience of delivering document-centric solutions within the Health, Financial Services, Insurance and / or Local Government markets is desirable.
* Extensive experience of business analysis including Business Process Re-Engineering.
* Exceptional organisational and planning skills.
* Exceptional written and verbal communication with the ability to outline complex propositions in layman's terms.
* Strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners, and suppliers alike.
* Ability to schedule tasks and complete assigned projects with minimal supervision.
* Practical experience of workflow analysis with demonstrable skills in Business Process Engineering to deliver innovative solutions, preferably with experience of working within a business transformation team in a BA or operational role.
* Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
* Understanding of competitive products within the digital print / customer communications arena.
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