Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Administrators along with Operational Support staff to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.
Salary/Hours:
Salary is up to £27,000 depending on experience. Hours of work will be 9:30am to 5:30pm, Monday to Friday. Please note this is an office-based position.
Benefits:
* 23 days holiday + Bank Holidays (Increases with service to 25 days + Bank Holidays)
* Up to 5 days extra unpaid holiday available at a salary sacrifice
* PayCare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)
* Life Assurance x2
Responsibilities as a Customer Service Administrator:
You’ll play a key role in ensuring smooth operations across the business, providing first-class customer service and administrative support. Responsibilities will include:
* Coordinating with internal departments to ensure smooth operations, stock management, and order processing (including replacements and marketing/sample requests).
* Managing deliveries and collections: scheduling with customers, liaising with carriers, investigating issues, monitoring performance, and preparing customs/NI documentation.
* Handling customer and admin enquiries, managing daily delivery reports, resolving claims, and maintaining accurate records and archives.
* Producing and analysing reports to identify trends, resolve issues, and provide updates to management.
* Providing general administrative support, including reception, switchboard overflow, and other ad-hoc tasks.
What we are looking for in a Customer Service Administrator:
* Previous experience working within a customer service or administrative position
* A personable, professional, and approachable individual with excellent communication skills
* Strong organisational skills and the ability to manage multiple tasks effectively
* High attention to detail and accuracy
* Proactive problem-solving skills and the ability to work under pressure
* Knowledge of Microsoft Word, Outlook, and Excel (essential)
* Sage experience is desirable but not essential