Join to apply for the Contract Manager role at Somerset Logistics.
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service.
This pivotal role involves ensuring the efficient delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and customer satisfaction.
The responsibilities include strategic planning, contract negotiation, compliance monitoring, and team leadership to ensure effective contract management. The ideal candidate will have a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with stakeholders.
Key Responsibilities
1. Commercial Management: Oversee financial performance of soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are within budget and revenue is maximized.
2. Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with SLAs and KPIs.
3. Operational Excellence: Lead daily operations of soft FM and retail services, maintaining high standards of service, safety, and customer satisfaction.
4. Stakeholder Engagement: Build and maintain relationships with hospital management, service providers, and suppliers to ensure alignment.
5. Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence and continuous improvement.
6. Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring safety for patients, staff, and visitors.
Qualifications and Experience
* Proven experience in senior management within Soft FM, preferably in healthcare.
* Strong financial management skills with a track record of driving revenue and managing budgets.
* Leadership skills with the ability to inspire teams and communicate effectively.
* Experience managing large-scale contracts and service providers, focusing on quality, compliance, and cost-effectiveness.
* Commitment to delivering exceptional customer service in a healthcare environment.
* Strong analytical and decision-making skills to resolve complex issues strategically.
What We Offer
We reward your hard work with a comprehensive benefits package, including:
* Contributory pension scheme
* Career development programs
* Digital healthcare benefits for you and your family
* Travel discounts with TUI, Expedia, Booking.com, and others
* Food shopping discounts at Tesco, Sainsbury's, Morrisons, and more
* Up to 44% off cinema tickets
* Cash rewards on spending, redeemable across various brands
* Free wellness, mindfulness, and exercise classes
* Share discounts and offers with friends and family
About Us
Compass Group UK&I promotes a culture of inclusion, respect, and equality. We value diversity and strive to create an environment where everyone can thrive and reach their full potential.
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