Overview
Primarily you will be helping guests with their luggage and travel arrangements. You will also will support the night operation to meet guest requests which includes additional room amenities and serving Food and beverages. The variety of this role need someone who can work calmly under pressure and be always vigilant to keep the hotel safe. This role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead.
Responsibilities
* Assist guests with luggage and travel arrangements.
* Support night operations to meet guest requests, including room amenities and food and beverage service.
* Remain calm under pressure and stay vigilant to ensure hotel safety.
* Adapt on shift and use initiative to prepare the hotel for the day ahead.
Benefits and Perks
* A calendar of wellness activities, from healthy lunches to wellbeing walks and the annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice 24/7 for you and your family, supporting physical, mental and financial wellbeing.
* Healthcare Cash Plan options from 5 per month.
* Fully funded apprenticeship programmes.
* Internal development programmes to support growth within your role.
* Monthly and annual team member service awards to recognise achievements.
* Exclusive discounts for you, your friends and family, including:
o Valor team member rates at our UK hotels, with rooms from 30 Bed and Breakfast.
o Discounted stays for friends and family.
o 50% discount when dining in our restaurants and bars.
o Free meals while on duty.
o Access to high-street discounts on shops and experiences.
o Up to 40% savings on bikes with our Cycle To Work Scheme.
o Generous refer-a-friend bonuses, starting at 250.
Availability
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
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