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We are currently recruiting for a new Service Advisor to help us at our Peugeot branch in Inverness.
Hours
Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About The Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We are looking for an articulate, warm communicator who can give our customers the star treatment.
This customer-facing role will be a great fit for someone who has worked in a customer service position and enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
* Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaising with the workshop and bodyshop to progress work through the system
* Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
* Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
* Treating dissatisfied customers with empathy and understanding, and reassuring them that issues can be resolved
* Maintaining customer records such as vehicle details and service histories accurately and efficiently
* Maintaining knowledge of aftersales products and services, upselling where appropriate
* Keeping the customer database updated and accurate at all times
Essential Skills
* A passion for great customer service and the confidence to resolve issues efficiently and in a timely manner
* Demonstrable computer literacy and knowledge of IT systems and applications
* Ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills, with the ability to explain complex information clearly to customers
* Strong organisational skills to schedule work effectively, balancing customer needs with workshop capacity
* Ability to prioritise workload
* Willingness to work within defined processes and guidelines
* Good core administration skills to accurately capture customer details to required standards
* A full UK driving licence
Nice To Have (but Not Essential)
* Experience of upselling products or services
Benefits
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth access to GP 24/7 and money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more...
Our Culture
TieTalent is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and communities, nurture talent, encourage ambition, and are passionate about people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Technology, Information and Internet
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