Customer Service Advisor – Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD
“Be the first voice our customers hear and the support they can rely on.”
What’s in it for you
22 days holiday plus bank holidays
Discretionary annual bonus
2x annual salary life cover
Company pension scheme
Cycle to work scheme
Employee Assistance Programme
Eye-care scheme
Retail discounts
Free on-site parking
Full training and ongoing development
The Role
40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch)
Fully office-based
Saturday mornings required on a rota basis (3 hours, paid at overtime rate)
First-line telephone response to customer calls
Take and process fuel orders for delivery
Raise and transfer tickets to relevant depots
Take payments over the phone
Direct calls to the appropriate departments
Support with repeat and group orders
Provide cover and assist with other duties as required
Regular communication with internal teams
About You
Previous customer service experience (essential)
Inbound telephone experience (desirable)
Strong administrative and IT skills
Excellent communication skills, both verbal and written
Highly organised with the ability to prioritise effectively
Awareness of data protection principles
Able to work under pressure and manage own workload
Keen to learn and progress within the role
If you’re enthusiastic, customer-focused, and ready to take on a varied role, we’d love to hear from you.
Apply today to become a Customer Service Advisor