[Royal Mail]
Job reference 335931
Administrator
Starting salary £27,131
Permanent, Full time
Plymouth VOC, Roborough, Plymouth, PL6 7RS
Reporting to the Traffic Office Manager and responsible for the administration of the transport and distribution operations within the VOC. Responsible for leading and motivating the team to create high performance and commitment.
About the role
You’ll be at the heart of our day-to-day staff and duty management, including:
People & HR Administration
Maintaining, allocating and updating annual leave, sick leave and special leave on our HR systems.
Maintaining accurate local personnel records.
Ensuring duty changes, shift amendments and staff updates are communicated to HR for correct salary processing.
Duty Allocation & Daily Operations
Managing duty arrangements, including preparing vehicle and agency signing‑on sheets.
Allocating reserve staff to cover vacant duties.
Working closely with Operational Managers to ensure absences are logged and all duties are covered.
Overtime & Agency Management
Controlling, allocating and inputting overtime.
Liaising daily with Pertemps to source agency drivers, ensuring coverage while adhering to budget requirements.
Monitoring agency hours, planning future usage, and supporting forecasting and special event planning (including Christmas Peak!).
Compliance & Driver Hours Management
Ensuring compliance with Road Transport Directive and EU drivers’ hours regulations.
Managing drivers’ hours data — ensuring vehicle downloads stay within 14‑day thresholds and resolving infringements promptly.
Overseeing the declaration of other work for drivers.
Finance & Planning Responsibilities
Recording weekly finance figures and inputting staff hours via the People System Portal.
Owning the staff and agency planning process, including participating in weekly resourcing meetings.
Managing purchase orders and supporting invoice payment processes.
Working closely with the Planning Manager on duty revisions, ensuring accurate implementation across the business.
About You
Someone who is organised, accurate and confident working with data.
A strong communicator who enjoys working with managers, office teams and external partners.
A solutions-focused approach — you enjoy making sure everything (and everyone!) is where it needs to be.
HR or operational planning experience is beneficial, but not essential if you’re a fast learner with great attention to detail.
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to permanent employees
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 31st March. Please note, this advert may close early if the appropriate number of applications has been reached.
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