Birmingham, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle upon Tyne, Preston- St Mark's House, Stanley Street, Preston, PR1 4AT and St Mary's House, St Mary's Street, Preston, PR1 4AT, Telford, Worthing Job Summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you thrive in a collaborate environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. Job Description As a Senior Product Manager, you will lead product teams to design, build, and deliver digital products and features that meet business objectives and user needs. You will define product scope, evaluate options, and ensure alignment with HMRC’s goals and the Government Digital and Data (GDaD) framework. This Role Sits Within Payments, Banking, Accounting, And Corporate Services, Which Manage Critical Finance And HR Systems Supporting Payment Collection, Disbursement, Accounting, Risk, Audit, Payroll, And Commercial Products. Positions Are Available Across The Following Areas: Banking & Payment Processing – The Banking aspect is responsible for the technology supporting HMRC and cross Government banking operations between HMT, commercial banks and Bank of England. Payment Processing focuses on the technology supporting the matching of unallocated payments. Payments In & Out – Responsible for the technology, projects, and change initiatives that enable HMRC to manage all aspects of inbound and outbound payments across the department. Accounting, Audit, Risk & Control – Responsible for the technology used to produce and report on HMRC Accounts (Resource and Tax Accounting) and Internal Audit Management & Risk and Control Management including Segregation of Duties. HR – Responsible for the technology used thought the HR lifecycle, from Recruitment, Onboarding, Development, Retention and Engagement, Performance Management, Succession Planning to Offboarding. As a Senior Product Manager, you will lead product teams to design, build, and deliver digital products and features that meet business objectives and user needs. You will define product scope, evaluate options, and ensure alignment with HMRC’s goals and the Government Digital and Data (GDaD) framework. This Role Sits Within Payments, Banking, Accounting, And Corporate Services, Which Manage Critical Finance And HR Systems Supporting Payment Collection, Disbursement, Accounting, Risk, Audit, Payroll, And Commercial Products. Positions Are Available Across The Following Areas: Banking & Payment Processing – The Banking aspect is responsible for the technology supporting HMRC and cross Government banking operations between HMT, commercial banks and Bank of England. Payment Processing focuses on the technology supporting the matching of unallocated payments. Payments In & Out – Responsible for the technology, projects, and change initiatives that enable HMRC to manage all aspects of inbound and outbound payments across the department. Accounting, Audit, Risk & Control – Responsible for the technology used to produce and report on HMRC Accounts (Resource and Tax Accounting) and Internal Audit Management & Risk and Control Management including Segregation of Duties. HR – Responsible for the technology used thought the HR lifecycle, from Recruitment, Onboarding, Development, Retention and Engagement, Performance Management, Succession Planning to Offboarding. Person specification You Will: Deliver product features for the Payments, Banking & Accounting or Corporate HR Define the scope of the service and the key features, and adapt this as new information is learnt (e.g. as business objectives evolve or user research offers new insights). Engage stakeholders to get buy in for the product vision and roadmap Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as delivery leads, user research, service design, business analysis, or software engineering to shape the product and build it. Work with team members, such as performance analyst and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved. Own and maintain a backlog and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation. Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high level financial case for the options. Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards. Work with user researchers to shape research activities to test the concepts behind new products, features, or prototypes, and/or test their usability. Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers. Applicants are not expected to have experience of all the above responsibilities. Product managers at HMRC will be supported to learn these skills overtime so they can use them after a certain period in the role. Essential Criteria: Experience of building and maintaining positive relationships with stakeholders, including negotiating with stakeholders on difficult issues. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience of being able to prioritise work based on what is valuable to do first, and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps. Experience of leading or supporting a project to deliver it’s stated outcomes. Ability to collaborate with other professions with specialist skills to solve a problem. Demonstrate the ability to understand how to measure and track success of a project, service, or process change. Desirable Criteria: Prior experience of working on Finance or HR services Working knowledge of ITIL v4 Transitional Sites For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These Sites Are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How To Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences reflecting the key responsibilities of the role Your CV should be for no more than your last 5 roles. A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience reflect the essential criteria outlined in the Person Specification. You should provide examples from your career to demonstrate your alignment to the role providing sufficient detail. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience based questions. You will be asked one questions relating to the essential criteria and responsibilities of the role. When answering you will be required to provide a specific instance from your career which demonstrates your suitability. You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. Important Information For Existing HMRC Contractual Homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : Chloe Bradbury Email : chloe.bradbury@hmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.