Join Boldyn Networks and be the frontline of global tech support excellence. At Boldyn Networks, we're building the future of connectivity—and we need brilliant minds to help power it. As an Enterprise Technology Support Engineer, you'll be part of a high-performing team that delivers exceptional technology support to colleagues across the globe. You'll be the go-to expert for resolving technical issues, driving service improvements, and supporting strategic projects that shape how our people work.
What You'll Do
Support & Troubleshooting
* Act as the first point of contact for IT support while delivering L1/L2+ troubleshooting and resolution.
* Provide remote and onsite support for hardware, software, and network issues.
* Own incidents end‑to‑end, resolving issues directly where possible and engaging specialist teams when deeper expertise is required.
Project & Process Excellence
* Contribute technical expertise to global projects and transformation initiatives.
* Identify and implement service improvements, automation opportunities, and knowledge-sharing forums.
* Support the rollout of new systems, including operating systems, M365, and software updates.
Collaboration & Communication
* Work closely with GDT teams (Modern Workplace, Platform Engineering, Cyber, etc.) to ensure seamless service delivery.
* Keep users informed on ticket progress and manage expectations against SLAs.
* Build strong relationships across the business and collaborate effectively with colleagues to support knowledge sharing and service improvement.
Innovation & Impact
* Help shape the future of Boldyn's IT service organisation.
* Support the integration of new systems and processes, including ServiceNow and New Core rollouts.
* Drive improvements in internal satisfaction scores and content adoption.
What You'll Bring
* Experience in enterprise IT support, ideally within a global organisation.
* Strong troubleshooting skills across hardware, software, and network environments.
* Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow).
* Strong technical capability across Microsoft 365 administration, Windows operating systems, and enterprise device support.
* A proactive and improvement‑driven mindset, with a strong commitment to enhancing user experience and service quality.
* Excellent communication and stakeholder management skills.
Why Join Boldyn Networks?
* Be part of a global tech team driving innovation and transformation.
* Work on high-impact projects that shape how thousands of employees connect and collaborate.
* Enjoy a collaborative, inclusive culture that values your ideas and growth.
* Change to: Strong communication with the ability to engage and manage stakeholders effectively across a global organization.
About us
At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
Why work with us?
We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.
We also offer:
* 17,000 LinkedIn Learning courses
* Flexible working opportunities
* Parental leave with up to 20 weeks paid at full salary
* Holiday allowance starting at 25 days rising with length of service
* 4 days off each year to volunteer
Ready to apply?
Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognises the ways we differ. Our backgrounds, perspectives and experiences. What makes us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn and understand how to solve our customers' problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.