Customer Service Representative Opportunity, near Chester
Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?
We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer.
If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.
About the Role
Position: Customer Service Representative
Role: Permanent, Full time
Location: Wrexham, hybrid working
Salary: Up to £29,000 depending upon experience
Benefits: 25 days holiday, pension, private medical, free parking
What You'll Do:
As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:
* Responding to customer queries via phone, email, and chat in a timely and professional manner.
* Troubleshooting and resolving customer issues with efficiency and empathy.
* Providing product information and guidance to help customers make the most of their products
* Collaborating with team members and other departments to improve processes and customer satisfaction.
* Documenting and tracking customer interactions and feedback to help them continually improve our service.
What We're Looking For:
* Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.
* Problem-Solving Abilities: You love tackling challenges and finding creative solutions.
* Empathy: You understand customer needs and show genuine care in addressing their concerns.
* Tech-Savvy: You are comfortable using various software and are quick to learn new systems.
* Team Player: You work well with others and enjoy being part of a collaborative environment.
* Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!
**Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role