Allt y Bela Guest Services & Operations Coordinator
Guest Services & Operations Coordinator
(Part-time / Flexible hours)
We are seeking an organised, personable, and proactive individual to support the running of
two luxury rental cottages. This role combines guest communication, booking management,
hands-on coordination of housekeeping, hospitality, and operational services, as well as light
administrative support for the principals.
Key Responsibilities
Guest Communication & Bookings
* Responding promptly to guest enquiries via email and telephone
* Managing the diary and booking system
* Coordinating check-ins and guest information
* Acting as the main point of contact for guests regarding arrival times and any on-site
issues
* Providing an emergency contact for guests during their stay
* Accommodating dietary requirements and liaising with the housekeeper regarding
special needs
* Proactively sending pre-arrival information to guests (directions, house instructions, local
recommendations)
* Managing cancellations, amendments, and special requests professionally
* Keeping accurate records of guest preferences and previous visits
Operations & Housekeeping
* Booking and coordinating cleaners
* Creating a rota for housekeeper re Stripping beds on check-out days and preparing
linens for the laundry company
* Organising and overseeing laundry care and invoicing
* Coordinating with housekeeper re fresh flowers, welcome arrangements, and delivery
of hampers
* Liaising with the on-site housekeeper to ensure all housekeeping and operational needs
are met
* Arranging trusted house sitters or pet sitters when the principals are away
* Monitoring household inventory and ordering supplies as needed (cleaning products,
guest consumables, breakfast items)
* Coordinating minor maintenance or repair needs with the housekeeper and liaising with
contractors where required
* Preparing checklists for cleaners and housekeeper to ensure consistent standards
* Supporting seasonal or larger-scale preparation for peak periods (e.g., decorating, special
events, festive arrangements)
* Managing expenses for cottages
Guest Experience & Feedback
* Following up on guest feedback and requests to ensure an excellent stay
* Assisting with any ad hoc guest needs during their stay
* Recording and reporting guest feedback to principals to inform improvements
* Ensuring any complaints or issues are resolved promptly and professionally
Administrative Support
* Assisting the principals with light administrative tasks and paperwork
* Diary and appointment management as needed
* Maintaining and updating operational records or manuals
* Assisting with supplier contacts, invoices, or bookings for services related to the
cottages
* Coordinating schedules or reminders for principals' property-related commitments
* Assisting principals with expenses
The Ideal Candidate
* Highly organised with excellent attention to detail
* Warm, professional, and confident dealing with guests
* Able to manage multiple moving parts calmly and efficiently
* Comfortable with booking systems and email correspondence
* Flexible, proactive, and solution-oriented
* Knowledge of or interest in hospitality or property management
* Ability to travel to the site as required
* Basic DIY or troubleshooting skills for minor on-site issues
Job Type: Part-time
Work Location: In person