Overview
Reference
SC2403IR Salary
£12.71 - £12.71/hour Job Location
- United Kingdom -- England -- Yorkshire and the Humber -- West Yorkshire -- Bradford Job Type
Permanent Posted
Tuesday, March 24, 2026
Customer Service Advisor
Function: Operations & Service
Location: Bradford, BD4
Reports to: Customer Care Manager
Core Hours: 8.15 am to 5.00 pm
(Lunch: 45 minutes) - Monday to Friday
08:00am – 12:00pm Saturdays (paid at time & half).
Duration: Long term Temp (possibly temp to perm)
Salary: £12.21 an hour Monday to Friday
& 1 in 2 Saturdays at £19.01 an hour 8:00 – 12:00
Start Date: ASAP
Responsibilities
•Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system.
•Up sell plans for in warranty and out of warranty packages.
•Promote the services we provide.
•Proactively manage the Diary system to accommodate all authorised annual leave requests for the field Engineering Staff via the Regional Service Manager and Service Administration
•Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.
•Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action.
•At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy
•Carry out ad hoc duties as required.
Experience
•Previous experience within a Customer Service environment preferred.
•Must be able to drive.
•Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues
•First class telephone skills – polite manner, customer responsive attitude.
•IT literacy (Word, Excel and email).
•Strong organisation skills: ability to prioritise effectively and efficiently.
INDLEE