This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service‑Led business, the industry‑leading EAP and OH provider & Sunday Times ‘Best Places to Work.’
Role
Hybrid – Manchester office. Full‑time.
Responsibilities
* Effectively maintain an active caseload of structured video counselling sessions, utilising a Solution Focused Brief Therapy approach.
* Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme.
* On request, manage a caseload of high intensity counselling cases via video – working with those who require a higher level of psychological intervention such as CBT or EMDR.
* Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified.
* Provide immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately.
* Conduct risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided.
Qualifications
* Be BACP accredited or working towards accreditation.
* Be trained in CBT or EMDR or be completing relevant higher‑level qualifications.
* Have relevant telephone experience and/or EAP experience.
* Possess a high level of computer literacy (MS Office, Word, Excel and PowerPoint).
Benefits
* 25 days’ holiday, plus bank holidays.
* Day off on your birthday.
* Holidays increase after 2‑ and 5‑years’ service.
* Cash plan for you (and your children, if any).
* Contractual sick pay.
* Private medical insurance after 5 years’ service.
* Pension plan and life insurance.
* Pension plan contributions increase after 5‑ and 7‑years’ service.
* Support with revalidation and CPD.
* Funding support with training and development.
* Holiday season bonus after 3 years’ service.
* Profit share scheme.
* Season ticket loan scheme after 6 months and successful completion of probationary period.
* Cycle to work scheme after 6 months and successful completion of probationary period.
* Access to Employee Assistance Programme.
* Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
* Company incentives, access to discount schemes.
* Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body).
* Free 24/7 onsite gym with regular group classes.
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