REPORTING TO: Head of Operations & People. DIRECT REPORTS: Volunteer Workforce. LOCATION :Until the Dome Youth Zone on Oak Street in Crewe, is fully operational, you will be required to work in other locations. Some hybrid working may be required. BENEFITS: 33 Days holiday (inclusive of bank holidays). Workplace pension Access to our Employee Assistance Programme. Free meals on duty (once The Dome opens). Free gym access (once The Dome opens). Access to OnSides Talent Academy; bespoke training and mentoring. KEY RESPONSIBILITIES VOLUNTEER RECRUITMENT & TRAINING Create and develop an ongoing recruitment strategy to engage the local community into the various volunteering opportunities within The Dome. Work with the whole team across The Dome to support delivery and functions through impactful volunteering opportunities. Set up and maintain personnel files in line with data & HR policies and legislation, including data collection and impact reporting. Recruit and onboard volunteers in line with safe recruitment principles, providing the necessary training and support to flourish. VOLUNTEER SUPPORT AND CO-ORDINATION Build strong working relationships with volunteers, ensuring a safe, inclusive and positive volunteering experience. Train Youth Zone staff, including Senior Leadership Team, in volunteer management best practice, facilitating opportunities for staff and volunteers to build good working relationships. Regularly communicate and update volunteers keeping them engaged, informed and valued. Be a role model for volunteers, young people and the wider team, presenting a positive, solutions focused attitude. Undertake and complete all administration relating to volunteering, including management of the volunteering budget. Ensure an excellent volunteer experience, providing reassurance, problem-solving and conflict management where needed. VOLUNTEER RECOGNITION Create and build a culture of recognising and valuing volunteers at the Youth Zone and across the organisation. Monitor and record impact of volunteering input. Organise and run volunteer appreciation events, leading on Volunteers Week activities and linking into the wider OnSide Network. SAFEGUARDING Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct, health and safety and equality and diversity. Ensuring that this is reflected in all aspects of the volunteer experience. Act as a key holder, opening and closing duties and ensure facilities are maintained, issues logged and spaces cleaned after sessions. Act as a Designated Safeguarding Lead, responding to concerns in line with policy alongside the Head of Youth Work and wider safeguarding team. PERSON SPECIFICATION Applicants will be expected to demonstrate the experience, skills, knowledge and aptitudes listed, throughout the recruitment process. However, if you dont meet every single requirement but feel you have strong and relevant transferrable skills or lived experience to draw from, we encourage you to apply anyway. Why? Studies have shown that women and Black, Asian, Mixed Race & other ethnically diverse people are less likely to apply for jobs unless they meet every single criteria/competency. The Dome and the Onside Network are dedicated to driving change and to building diverse, inclusive and authentic workplaces, so if youre excited about this role but your past experience doesnt align perfectly, please tell us how your experience is transferable You may be just the right candidate! SELECTION CRITERIA EXPERIENCE Demonstrate experience in working with external partners to develop and deliver a programme of activities that enhance the Youth Work offer. Safeguarding knowledge, ideally as a Designated Safeguarding Lead. Confident communicator, able to engage people and work professionally with staff and partners. Experience managing behaviour and supporting conflict resolution. Staff management experience with awareness of HR processes (performance, attendance, rota planning). Experience in planning and coordinating programmes, including health & safety, scheduling and budgeting. Experience coordinating and/or delivering training. SKILLS, KNOWLEDGE AND ATTRIBUTES Passionate about youth work and committed to empowering young people. Understanding of the issues facing young people and the youth work process, including contextual safeguarding. Able to build strong relationships and work collaboratively with a range of partners and stakeholders. Committed to the mission and values of The Dome Youth Zone and work collaboratively. Calm under pressure and able to work in a fast-paced environment. Willing to work evenings and weekends, with flexibility to meet organisational needs. QUALIFICATIONS Relevant education or equivalent experience; a youth work qualification is desirable but not essential. IT skills (Office 365, Smartsheet or similar). Evidence of ongoing professional development is an advantage (e.g. safeguarding, health & safety, leadership). GENERAL INFORMATION The normal hours of work are 37.5 per week. These hours will be spread across seven days and include evenings, this is flexible and will be managed by you in order to support the needs of the volunteers. Before the Youth Zone opens and during its construction, there will be elements of hybrid working in place. During the first months as part of the induction the successful candidate will have the opportunity to visit and spend time in operational Youth Zones, this will involve travel. The practicalities of this can be discussed during the process. For information on how The Dome Youth Zone processes your data, please see our website. APPLICATION PROCESS To apply: Email a CV and Cover Letter (no more than one page) Your Cover Letter should provide the following information:Why do you want to work for us? Looking at the person specification: briefly describe how your skills and experience (including lived experience) make you a good candidate for this role. (200 words max). How you demonstrate your commitment to fairness, equity and respect. Confirmation you are eligible to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed). Any reasonable adjustments we can make to assist you in your application or the selection process. This role will be based in The Dome Youth Zone, Crewe, and in accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS Check. Do you have any unspent conditional cautions other than convictions under the Rehabilitation of Offenders Act 1974? Do you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act (Amendment) (England and Wales) Order 2020? RECRUITMENT PROCESS Successful applicants, will be invited to attend a task and interview at The Dome temporary offices in Crewe on 20th May 2026. KEY DATES Closing date for applications: 15th May 2026 Task and interview panel interview: 20th May 2026 ABOUT THE DOME YOUTH ZONE Crewe Youth Zone, named The Dome by local young people is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Crewe, it will be an inspiring place for young people aged 8 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2026. It will change the lives of thousands of young people each year delivering social impact on an incredible scale. State-of-the-art facilities will offer over 20 activities including sports, arts, culture, and recreationavailable every evening, weekend, and school holiday, showcasing our commitment to providing the best for young people. The Dome is based on a proven model of youth service and youth work provision that is aligned to community needs and supported by cross-sector funding. The Dome will give young people affordable access to services designed to empower them to lead healthier, positive and more active lives, raising their own aspirations and their community. Watch here you see the power of Youth Work and the impact attending a Youth Zone has had on young people and see the support The Dome will provide to young people.