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Messaging Support Engineer - Skype for Business, Wrexham
Client:
Pontoon Solutions
Location:
Wrexham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
16.06.2025
Expiry Date:
31.07.2025
Job Description:
Skype for Business, Mattermost/Symphony
Location: Chester
Duration: 12 Months
One of our large financial clients is currently looking for an IT Messaging Support Engineer with experience in real-time messaging, Skype for Business, Mattermost/Symphony, and related technologies.
The Collaboration Operations Support Analyst is responsible for supporting the Unified Communications collaboration environment. This role acts as an application analyst and will handle the day-to-day operations, critical client escalations, and all production changes and infrastructure deployments.
* Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, online meetings with content sharing, persistent chat rooms, mobile IM, B2B federation, P2P audio/video, audio conferencing, softphone/enterprise voice).
* Experience managing a Windows Server 2008 R2/2012 environment.
* Familiarity with writing PowerShell scripts.
* Understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
* Experience with monitoring tools (Splunk, SCOM, SiteScope).
* Solid understanding of Active Directory, servers, databases (SQL), networking, and voice technologies.
* Knowledge of Linux servers, networking, and storage technologies.
* Experience with virtual platforms (both client and server) and Microsoft Office products.
* Experience with incident, change, and problem management disciplines; familiarity with Remedy ITSM.
Desired Skills/Experience:
* Telephony and network experience.
* ITIL certification and in-depth understanding of ITIL principles, functions, and processes.
Job Responsibilities:
* Support the IT infrastructure and resources to develop, deliver, and support IT services within SLAs.
* Manage change processes and ensure compliance with regulatory, legal, and professional standards.
* Support infrastructure applications and data repositories daily.
* Monitor, measure, report, and review application performance to ensure availability and capacity meet business demands.
* Apply security procedures to maintain compliance across infrastructure applications.
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