Our client are a UK-based technology company specialising in systems integration and interoperability solutions for building controls and automation systems. The business supports consultants, contractors, and end users by helping them specify, integrate, and implement the right products for their building projects.
The Role
Consyst is looking to appoint an HVAC Technical Support Advisor (First Line Support) to join their team at their Edgware office. This role is ideal for someone from an air conditioning or HVAC background who wants to move into an office-based, technical support position within the building controls industry.
You will act as the first point of contact for customers, responding to enquiries via telephone and email. Clients typically contact our client for advice on which products are best suited to their projects, and your role will be to understand their requirements, speak their language, and guide them towards the correct solutions.
This is a fantastic opportunity for a young, ambitious individual who wants to build long-term technical expertise and progress within a specialist and growing sector.
Key Responsibilities
Act as the first point of contact for customer enquiries via phone and email
Understand client HVAC project requirements and provide technical guidance
Advise on appropriate products and solutions based on project needs
Interpret and understand technical drawings and specifications
Communicate confidently with contractors, consultants, and engineers
Log, track, and manage customer enquiries through to resolution
Liaise with internal technical and engineering teams when required
Continuously develop knowledge of building controls and automation systems
Essential Requirements
Strong HVAC knowledge, particularly:
VRV systems
VRF systems
Fan coil units
Background in air conditioning, HVAC, or building services
Ability to read and understand technical drawings
Confident telephone manner and clear written communication skills
Keen to learn and develop within the controls and automation industry
Organised, proactive, and customer-focused
Desirable Experience
Experience with Fujitsu, Mitsubishi, or Panasonic systems
Previous experience in a technical support, applications, or office-based HVAC role
Exposure to building controls or BMS (not essential)
What’s on Offer
£30,000 – £35,000 salary (dependent on experience)
Full-time, permanent role with stable working hours
Office-based position in Edgware
Comprehensive training and ongoing technical development
Clear career progression opportunities into controls, applications, or engineering roles
Opportunity to join a specialist business at the forefront of building automation