INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.
Job title: Housing Manager- Rent
Salary: £39,862
Hours: 37 Hours
Contract: Permanent
Location: Merrion House
As a Housing Manger – Rents within Housing Leeds, you will assist the Income Service Manager in the provision of a comprehensive financial service relating to Housing Rents, Sundry Income and payments.
Within the Neighbourhood Service area of Income Management, Housing Leeds - you will strive to deliver an effective and efficient customer focussed Housing Management Service, ensuring maximum performance in accordance with the targets, standards and policies of Housing Leeds. The Housing Manager – Rents is a pivotal role responsible for leading rent related income and financial management activities across Housing Leeds, while ensuring all rent practices comply with the Government Rent Standard, local policy, and regulatory frameworks
Working as part of the Neighbourhood Service area of Income Management, you will play a crucial role in ensuring that Housing Leeds delivers an effective and efficient housing management service for over 50,000 council homes. You will contribute directly to achieving key performance targets, maintaining compliance with statutory and regulatory standards, and supporting the financial sustainability of the Council Housing service.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our and ambitions.
About you
As a Housing Manager – Rents, you will bring:
1. A recognised housing related degree‑level qualification or equivalent relevant experience
2. A proven track record of managing resources within defined budgets, including budget preparation and monitoring in line with Financial Regulations
3. Strong understanding of, and commitment to, ensuring robust compliance with the Government Rent Standard
4. Experience undertaking quality audits to ensure rents and service charges are set and applied correctly
5. Experience in managing and supervising staff within a rental income or housing finance environment
6. The ability to provide accurate, timely statistical and management information to senior managers as required
7. Strong analytical skills and excellent attention to detail
8. Knowledge of rent legislation, service charge regulations, rent setting requirements and rent convergence rules
9. Experience using Housing Management systems (e.g., Northgate, CX, Dynamics, F&O, etc.)
10. The ability to interpret financial data, identify issues, and provide clear insight and recommendations
About the role
As Housing Manager – Rents, you will play a central role in ensuring that rent and service charges are correctly applied, including the accurate delivery of annual rent increases.
You will oversee the calculation, addition, and removal of rent related debits and credits in line with Leeds City Council policies and procedures, ensuring consistency, transparency, and regulatory compliance.
You will act as an integral part of the Neighbourhood Services team, working closely with housing officers, finance colleagues, and other service areas across Housing Leeds. The role requires strong problem-solving skills, flexibility, and the ability to respond quickly to emerging or urgent operational priorities. Drawing on your knowledge of social housing regulation and income management, you will help develop innovative solutions to complex issues and maintain effective working relationships with stakeholders at all levels.
Key responsibilities include:
11. Leading and delivering rent convergence calculations
12. Overseeing rent reviews and supporting implementation of rent‑related policy
13. Liaising with Finance teams to support reconciliations and ensure accurate accounting
14. Overseeing direct debit processes (where applicable)
15. Ensuring robust quality checks, audit trails, and compliance with regulatory requirements
What we offer you
We take pride in offering the best employee experience, with benefits including:
16. a competitive salary and annual leave entitlement plus statutory holidays
17. membership of the West Yorkshire Pension Fund with generous employer contributions
18. flexible and hybrid working arrangements subject to service requirements
19. a clear career pathway and continuing professional development opportunities
20. a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job Purpose:
To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement.
Principal Responsibilities:
21. To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing.
22. To contribute toward management and delivery of partnership working on behalf of housing services citywide.
23. To manage and develop staff to deliver key council priorities and continuously improve the offer to customers.
24. To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations.
25. To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
26. To manage and monitor budgets, risks and associated audit activities.
27. To contribute to and deliver service improvement plans.
28. To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement & review.
29. To contribute to, review and improve policies and strategies in line with current legislation and best practice.
30. To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners.
31. To display a high degree of self-motivation, commitment and time management.
32. A commitment to initiate and drive culture change to deliver focussed and continuously improving services.
33. To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes.
34. To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity.
35. To contribute towards corporate projects and initiatives.
Leadership Responsibilities:
36. To demonstrate and embed the Councils values and manager habits to lead, support and drive cultural change.
37. To lead, manage, motivate and develop teams, ensuring that Council policies are understood and followed.
38. To ensure that the team work professionally, competently and in a forward thinking and customer focused way whilst embracing collaborative partnership working to achieve excellence.
Qualifications:
Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context.
PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.
39. Relevant degree level qualification or equivalent experience of managing in a housing context.
40. Detailed understanding of the functions of a comprehensive housing management service.
41. Comprehensive knowledge of Landlord’s statutory responsibilities.
42. Knowledge of current social housing and issues affecting the sector.
43. Detailed knowledge of current housing legislation and policies.
44. An understanding of key stakeholders, partners and third sector organisations.
45. Able to communicate effectively with and influence customers and stakeholders.
46. Ability to lead, motivate and empower staff to achieve positive outcomes.
47. Able to develop innovative solutions to varied and complex problems.
48. Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents.
49. Ability to analyse and interpret complex information.
50. Ability to write concise reports, deliver presentations and chair meetings.
51. Able to use a range of IT systems, including Microsoft applications.
52. Ability to manage and delegate resources effectively.
53. Ability to manage a variety of long term projects.
54. Ability to manage conflicting priorities and adapt to changing circumstances.
55. Recent experience of managing teams in a housing related context including motivation and staff development.
56. Experience of managing varied and complex projects.
57. Experience of managing resources within defined budgets.
58. Experience of developing effective working relationships with residents and members to achieve defined outcomes.
59. Experience of using performance information to deliver excellent operational outcomes.
60. Experience of challenging inappropriate behaviour.
61. Able to demonstrate a commitment to Council values.
62. Able to manage teams and work with colleagues in line with the Council’s Manager habits.
63. Commitment to maintaining a healthy and safe working environment.
64. Commitment to promoting equality and diversity to colleagues and customers.
65. Able to demonstrate and promote a flexible and positive approach to change.
PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
66. Membership of a relevant professional body.
67. Working with and consulting with trade unions.
68. Experience of working within a political environment.
69. Experience of managing competing priorities and adapting to changing circumstances
70. Experience of undertaking complex service reviews.
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