1st/2nd Line IT Support Engineer
* Wirral (with travel in the North West to client sites as required)
* £28-32k plus competitive benefits
* Full-Time, Permanent-9am-5.30pm
What You ll Be Doing
We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment.
* Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits
* Use RMM tools for daily proactive maintenance and monitoring
* Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks
* Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory
* Manage users and permissions across Active Directory and Microsoft 365
* Assist with IT projects including new system installs, office moves, and network rollouts
* Maintain accurate system documentation and client environment records
* Provide onboarding, training, and technical guidance to users
What We re Looking For
* Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment
* Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
* Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V)
* Confident communicator with excellent client-facing and problem-solving skills
* Full UK driving licence and access to a vehicle insured for business use (essential)
* Organised, proactive, and comfortable working independently or as part of a team
* Familiarity with IT ticketing systems and escalation procedures
What s In It for You?
* A varied and rewarding role within a respected MSP
* Exposure to a wide range of IT environments and technologies
* Ongoing training and support
* Opportunities for progression and career development
* Competitive salary and employee benefits
* Stability and ability to work autonomously
Sound Good? Let s Talk!
If you think you d be a great fit, we d love to hear from you.
A note from us
We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
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