Role: Entry-Level Credit Controller (Permanent)
Overview
Our client is an innovative, fast-growing company revolutionising a traditional market. By offering highly personalised and comprehensive support, they empower professionals to manage billing, collections, and debt recovery with ease. Supported by experienced investors and Board Directors, they are committed to advancing their services and technology to become the clear market leader in the sector.
Role Description
This entry-level Credit Controller position is a structured, on-the-job role with comprehensive training designed to support rapid progression within a core business function. You will be primarily responsible for ensuring all invoices are settled promptly and efficiently resolving debtor queries to maintain and reduce aged debt across the client portfolio.
The role involves regular interaction with diverse stakeholders, including client staff, internal teams, insurance companies, and other industry organisations. Strong communication skills, attention to detail, and a proactive approach are essential for success.
Key Responsibilities
Communicate directly with patients and next of kin regarding outstanding accounts via telephone, email, and post.
Process credit and debit card transactions securely over the phone.
Engage with debtors—including patients, insurers, and hospitals—conducting regular credit control activities through outbound emails, phone calls, postal correspondence, and SMS to minimise client debt.
Consistently achieve KPI targets while adapting to a dynamic, fast-paced environment driven by ongoing software development and implementation.
Issue reminder and formal demand letters via email and post.
Collaborate directly with Bill Medical clients and their staff to discuss and resolve outstanding accounts.
Redirect invoices to the appropriate payees where necessary.
Support the wider team with ad hoc tasks, including handling incoming calls and voicemails, efficiently addressing queries or directing them to the relevant team member.
Person Specification
Highly motivated to contribute to the growth and success of an emerging business.
Strong customer service skills with a client-centred approach.
Numerically proficient with a keen eye for accuracy and detail.
Excellent written and verbal communication skills.
Confident liaising with a range of personnel, from client directors to insurance administrators.
Ability to follow structured processes to ensure compliance, while also working independently using initiative.
Capable of working autonomously and meeting critical deadlines.
Supportive and positive attitude, fostering a collaborative and inclusive team environment.
Required Skills
Proficient computer skills, including Microsoft Office (Excel, Word, Outlook).
Salary: £24,000 per annum
Hours: Full-time (37.5 hours per week)
Benefits: Pension, Life Assurance, bonus scheme, and Private Medical Insurance
Holiday: 25 days per annum plus bank holidays