We are currently recruiting an Admin Officer - Estate Services to join us on a full‑time permanent basis. You’ll provide core administrative and operational support to the estate service, acting as the primary customer contact, resolving queries and complaints and coordinating resources and compliance activities.
This role is fully office based.
Working hours
Mon to Thurs: 08:30 to 17:00. Fri: 08:30 to 16:30
Location
Based in Bradford.
Duties include
* Provide comprehensive administrative support to the Estate and Support Services team, including monitoring ofworkflowsand productivity.
* Be the first point of contact for customers, both face to face and over the phone, answering queries, resolving problems, liaising withcolleaguesto offer our customers support and advice on our services
* Maintain and update computerised records and filing systems and complete all other clerical duties such as photocopying and the ordering of office supplies
* Receive and respond to customer queries and complaints
* Scheduling staff rotas and organising works to be undertaken by Estates staff
Qualifications
* A background working in or knowledge of the housing sector would be advantageous
* Previous practical experience dealing with customers both face to face and over the phone, answering queries, resolving conflicts and problems
* General administration experience for example, filing, photocopying, scanning, handling confidential information
* Good IT skills in order to update computerised records and multiple systems, especially Microsoft programmes such as Excel and Word
* Excellent time management and organisational skills
* Be dynamic and able to work in a fast‑paced environment, able to prioritise and switch tasks quickly
* Ability to communicate clearly and confidently with all people around the business across multiple departments
* Right to Work in the UK - Visa Sponsorship is not available.
Benefits
* Starting salary of £27,626 per year
* Social Housing Pension Scheme with up to 10% employer contribution
* 28 days annual leave that increases with service plus bank holidays
* Option to buy and sell annual leave
* Training, development, and qualification opportunities
* Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
* Corporate health scheme membership
* Access to an Employee Assistance Programme
* Cycle to work scheme
* Local gym membership discounts.
* A team of trained Mental Health First Aiders who are available for colleagues to contact for support
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