Custom Liaison Officer required to work in and around Sheffield, Rotherham, Barnsley and Doncaster. You will be working with residents to help the site team to deliver a Kitchen and Bathroom and Retrofit scheme (Solar Panels, Ground Source Heat Pump etc.) Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. The Role We are currently looking for a temporary Customer Liaison Officer to work in South Yorkshire until the end of June. We are looking for someone to interview and start immediately. Responsibilities Proactively follow up on no-access properties to arrange retrofit survey/Kitchen and Bathroom appointments. Lead resident and community engagement initiatives, building strong relationships with local community. Deliver clear and effective communications to customer and residents about nature and scope of works. Act as main point of contact for residents, addressing enquiries and concerns professionally and empathetically. Resolve access-related or resident issues promptly Maintain accurate records of communications, access arrangements, and issue resolutions for project documentations. What you will need Essential Criteria Previous experience of working in a similar role Ability to deal sensitive situations Resilience and strong negotiation skills Proficiency in Microsoft Office Full UK Driving Licence Desirable Criteria Experience of working within the social housing sector Benefits £14.24 Per Hour inclusive of holiday pay PAYE / £17 Umbrella 0.12p Per Mile Interested? To apply call Danielle/Aran/Anna on 0113 213 0900 or apply online with your CV!