Optical Assistant - Order Processing & Operations
Glasgow City Centre
£27,500 Basic Salary
This is a great opportunity for an Optical Assistant who understands optics, frames and lens types, but would prefer a more operational, behind-the-scenes role where you keep everything running smoothly.
Our client is a rapidly expanding luxury eyewear specialist, and due to continued growth, they are looking for a highly organised Optical Assistant to manage and triage several hundred orders per week in a fast-paced, detail-focused role that sits at the heart of the operation.
The Role
* Manage 100+ daily spectacle and sunglasses orders
* Process and check orders for accuracy and completeness
* Triage orders based on urgency and importance
* Liaise closely with the internal Customer Experience team regarding order updates and queries
* Monitor workflow to ensure deadlines are met
* Identify and escalate any issues that could impact turnaround times
* Help maintain smooth, efficient operational processes at all times
This role has minimal patient-facing interaction and it’s not a dispensing role, instead, you will act as the vital internal link between ordering, production and customer experience — ensuring customers receive their eyewear on time and to the highest standard.
Who This Would Suit
* An experienced Optical Assistant with strong product knowledge (frames & lenses)
* Someone currently working in an opticians who enjoys the technical side but not necessarily constant face-to-face interaction
* A highly organised individual who thrives in a structured, process-driven environment
* Someone confident managing high volumes of work with accuracy
* A detail-focused problem solver who takes pride in keeping things running efficiently
If you’re the person colleagues rely on to keep things organised and on track — this could be ideal for you.
Hours of Work
* Monday to Friday: 9:00am – 5:30pm
* One Saturday in three: 9:00am – 3:00pm
* When working a Saturday, you still only work five days that week (e.g. Tuesday to Saturday)
Benefits
* £27,500 basic salary
* Glasgow city centre location
* Casual dress
* Staff discount
* Cycle to work scheme
* Gym membership
* Excellent training & development
* Genuine long-term progression opportunities within a growing luxury brand
If you’re looking to use your optical knowledge in a more operational, structured role — while still being part of an exciting and expanding brand — we’d love to hear from you.
Apply today to find out more.
Tony Hamilton – Managing Director – Hamilton Hunter Scotland Limited