Overview
Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
Responsibilities
* Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
* Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
* Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
Qualifications and requirements
* Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
* Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Company and benefits
* We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
* At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits. Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
* You can claim up to 50 rover tickets for TPE network rail for family & friends.
* Employee Discounts.
* Friends and Family Discount App.
* Award-winning training, apprenticeships and development programs.
* Health & Wellbeing Support.
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