We're looking for a Customer Service Executive.
The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego's growth. This will be a Part Time- Weekend Only role with potential overtime available.
What you will be working on
* You will work hybrid in this position (You'll need to be based in the UK), splitting your time between your home and our Halifax office.
* You will ensure customer satisfaction and provide professional customer support over live chat, emails and calls.
* You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers.
* You will respond promptly to customer inquiries.
* You will build a knowledge of our products inside and out so that you can answer questions.
* You will input customer information and data provided into an in-house system.
What you will need to be successful
* You have proven skills working within a high performing target-driven customer sales and service environment.
* You are obsessive about customer experience and act as an advocate for our customer's needs.
* You're able to listen to customers' needs, focus on their core concerns, you have an eye for detail and a flair for building rapport.
* You have an ability to multitask, set priorities and manage time effectively.
* You are able to work every Saturday and Sunday 9am-6pm shifts.
Benefits
We reward our people well. You'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits.
We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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