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Senior Property Counter Fraud Lead, Manchester
Client: Aviva
Location: Manchester, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: 3267c9dcd0f9
Job Views: 3
Posted: 10.05.2025
Expiry Date: 24.06.2025
Job Description:
Senior Property Counter Fraud Lead
A bit about the job:
The UKGI Claims Counter Fraud Senior Lead is responsible for fraud prevention across UKGI Property Claims (Home and Commercial Property). This includes developing counter-fraud strategies, managing in-house fraud triage and investigation, and overseeing outsourced counter-fraud activities with legal and/or loss adjuster/investigation suppliers. The role involves strategic development and execution of the Counter Fraud team to be a market leader, building operational excellence, and leveraging analytics and technology to improve detection and investigation techniques, aiming for better customer outcomes and improved counter-fraud performance.
The role leads a team of approximately 40-50 colleagues and is responsible for the expansion strategy of the Property Counter-Fraud team. The role also involves acting as a role model for Aviva values, embedding a culture of continuous improvement, and driving efficiencies and process improvements.
Skills and experience we’re looking for:
* Counter Fraud and operational experience, especially in Property/Claims, with strategic planning skills.
* Strong analytical skills to interpret diverse data sets.
* Leadership skills aligned with Aviva Values and experience in leading high-performing teams.
* Excellent relationship management and stakeholder engagement skills.
* Understanding of risk management, operational risk frameworks, and controls.
What you’ll get for this role:
* Purpose-driven environment committed to your development.
* Salary: Circa £65,000 (dependent on location, skills, experience, and qualifications).
* Bonus: 12% of annual salary based on performance.
* Generous pension scheme with up to 14% contribution from Aviva.
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares annually via our Matching Share Plan and Share Save schemes.
* Supportive policies including parental and carer’s leave.
* Flexible benefits, including sustainability options like cycle to work.
* Paid volunteering days and well-being support.
Aviva is for everyone:
We embrace diversity and encourage applications from people of all backgrounds. We welcome applicants regardless of gender, and those in job shares are encouraged to apply as pairs. We offer flexible locations, hours, and working patterns to suit our customers, business, and employees, with most working around 50% in our offices.
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