Salary: £67,000 - 107,000 per year Requirements: Proven experience in IT Helpdesk or NOC environments Strong troubleshooting skills in IT/Networking, with appropriate escalation practices Background in enterprise network support; CCNA certification or equivalent experience preferred Windows OS and server support experience Experience working with third-party suppliers and managing escalations Familiarity with ITIL service environments and SLA adherence High attention to detail and ability to perform under pressure Excellent communication and customer service skills Eligible for Security Clearance Ability to foster respectful, collaborative relationships Willingness to communicate openly and contribute to team success Responsibilities: Act as the first point of escalation for customer calls Log and manage faults/service requests via Remedy, resolving over 95% at first touch Work within strict SLAs to ensure timely resolutions Maintain accurate shift handovers and keep support tickets up to date Keep customers informed throughout the fault lifecycle Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF Liaise with third-party engineers and suppliers to resolve issues Support field engineers with remote configurations and link checks Monitor network health using SolarWinds Technologies: Cisco Ethernet Support ITIL Network Security Windows More: We are Capita TechOps, a leading provider of IT and network solutions, seeking a skilled and customer-focused 24x7 NOC Engineer to join our dynamic Operations Centre team in Belfast. This role offers the opportunity to progress your career with a competitive shift allowance, 23 days annual leave (increasing to 27 days with time), and access to Employee Network Groups for diverse inclusion. We promote a supportive, barrier-free work environment and are committed to embracing change for better outcomes for all stakeholders. last updated 11 week of 2026