# Customer Support Coordinator - 12m maternity cover## Job Introduction**Join Our Dynamic Team – Make an Impact in a Growing Industry!**Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:* **Innovative metering and data services*** **Future-proofed network construction and ownership solutions*** **Sustainable, low-carbon energy services**We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:* **Providing outstanding customer service** – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.* **Managing customer projects** – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.* **Handling customer escalations** – using problem-solving skills to resolve issues professionally and confidently.* **Collaborating with key stakeholders** – working closely with sales and operational teams to support business growth.* **Maintaining service level agreements (SLAs)** – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.* **Administrative support** – assisting with new business requests and contract renewals to keep workflows efficient.* **Driving continuous improvement** – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:* **Previous experience in customer service** – whether from an office, retail, hospitality, or other fast-paced industries.* **Strong organisational and time management skills** – able to juggle multiple priorities effectively.* **Excellent communication skills** – both written and verbal, with a professional and friendly approach.* **A tech-savvy mindset** – comfortable using Microsoft Excel, Word, and Outlook.* **A solution-oriented approach** – someone who can take ownership of challenges and drive positive outcomes.If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey. **Competitive Salary & Bonus** – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus. **Excellent Work-Life Balance** – Enjoy 30 days of holiday, increasing to 35 days over time. **Job Security & Stability** – Join a financially robust company in a thriving industry with long-term career prospects. **Support & Well-being** – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur. **Friendly, Inclusive Culture** – Become part of a welcoming and diverse team where your contributions are valued. **Growth & Development Opportunities** – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.### Customer Support Coordinator - 12m maternity cover* **Salary** £26025.30* **Frequency** Annual* **Job Reference** eacareers/TP/101/330* **Contract Type** Fixed Term* **Closing Date** 19 September, 2025* **Job Category** Operational Support, Administration & Project Coordination* **Business Unit** Metering & Data* **Location** Darwen, United Kingdom* **Posted on** 16 May, 2025
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