Overview
As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment. Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.
Responsibilities
* Lead and motivate the team to deliver exceptional service and memorable customer experiences.
* Manage shifts and optimise team performance to ensure smooth operations.
* Foster a welcoming, energetic, and customer-centric work environment.
Qualifications
* Strong leadership skills with a customer-first mindset
* Ability to engage and inspire your team
* Organised and proactive in a fast-paced environment
Details
* Employment type: Full-time
* Seniority level: Mid-Senior level
* Job function: General Business
* Industries: Gambling Facilities and Casinos
Compensation and Benefits
* Competitive Salary: £12.44 / hour
* Real contracts from 8 to 35 hours – no zero-hour contracts
* Paid breaks
* Employee Rewards platform with discounts on travel, shopping, and dining
* 50% discount on food and soft drinks for you and up to three friends
* Pension and Life Assurance
* Company Sick Pay Scheme
* Access to an Employee Assistance Programme and in-venue Mental Health First Aiders
* Funded Apprenticeships and training for career development
* Uniform provided – new design launched in 2024
Location: Swansea, Wales, United Kingdom
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