Customer Operations Coordinator Paying up to £33.50 p/h (Inside IR35) Location: Heathrow Work Pattern: Fully Onsite Duration: 12 months Hours: 37.5 hour working week Job Title: Customer Operations Coordinator Job Description: We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders. Key Responsibilities: • Act as the customer's primary contact for daily operational needs and end-to-end transaction support. • Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams. • Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy. • Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery. • Identify and trigger late fee actions related to core returns. • Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments. • Support root cause analysis and service level discussions with internal and partner stakeholders. • Track and report customer-specific service level metrics; manage daily operational reporting cadence. • Participate in regular customer review meetings (daily to quarterly). • Support ordering and shipments for scheduled maintenance and defect resolution activities. • Assist with audits and maintain customer MBK (Material By Kit) accuracy. Experience Benefits: • Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium). • Direct engagement with both customers and suppliers. • Gain insight into large-scale exchange program financials. • Monthly exposure to executive leadership. • Opportunity to lead change and continuous improvement efforts. Preferred Qualifications: • Strong coordination, problem-solving, and communication skills across global, cross-functional teams. • Background in supply chain, logistics, or aerospace operations preferred. • Experience with ERP systems and data reconciliation. • Comfortable working in a fast-paced, customer-facing environment.