Job Title: Customer Service Advisor Location: Hertford Hourly rate: £12.21 per hour Hours: Monday to Friday 8:30am-5pm Contract: 26 weeks temporary Overview: As a Customer Services Advisor, you'll handle all first points of contact across face-to-face, telephony, and digital channels. You'll work to resolve customer queries efficiently and professionally, reducing unnecessary follow-ups and helping people access services with ease. Key Responsibilities: ·Deliver prompt, courteous, and effective front-line services ·Respond to enquiries across service areas including Benefits, Parking, Revenues, and Waste ·Use digital tools (CRM, case management, intranet, web) to support and resolve issues ·Encourage and assist with on line self-service options ·Process payments ·Log interactions accurately and ensure proper follow-up or escalation ·Provide visitor support at reception ·Liaise with back-office teams on complex cases ·Support vulnerable residents and uphold safeguarding practices ·Help improve processes and reduce complaint rates through proactive service Key Skills & Experience: ·Previous customer service experience ·Excellent verbal and written communication skills ·Proficient in Microsoft Office and CRM systems ·Friendly, helpful, and positive - even under pressure ·Experience working with sensitive information and challenging customers ·Professional presented and reliable Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy